In a click-to-chat session, you can only chat with the customer and see basic session information. You can request to elevate your permission level at any time during the session. Your customer can choose to grant you view-only access or, if your permissions allow, full mouse and keyboard control, enabling you to work on the remote computer as if you were really there.
Once the customer has granted permission, the enabled applications of the remote desktop appear in your window. The customer can then grant access when prompted in the Customer Client, and the representative is directed to the correct panes in Settings to update the permissions. Alternatively, you may only be allowed to request full screen sharing, or you may be allowed to choose which level of access to request.Ī site-wide setting may allow your customer to limit applications after beginning screen sharing, regardless of the level of access requested.įor macOS Catalina (10.15)+ systems, if remote control is not enabled, click the banner at the top of the Screen Sharing tab to prompt the user for permissions. If your administrator has set your account to require that the customer select which applications to share, you will only be allowed to request limited screen sharing. Customer Chooses Shared Applications, available only when supporting a Windows or Mac computer, allows the customer to limit which applications to share.Privacy screen is not available when supporting Windows 8. Privacy Screen, available only when Jumping, starts the session with the remote customer's view and control of the system disabled.
Options may be available below the button depending on your account settings. Screen Share with the Remote Customer for View and Controlįrom the session window, click the Screen Sharing button to request control of the remote computer.
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